FAQ

How do I set up my Plegium pepper spray with my phone?

Setting up your Plegium Smart Pepper Spray or your Plegium Smart Mini Pepper Spray with your phone is a quick and easy process. Here's how to do it:

1. Download the Plegium app from the App Store or Google Play. Follow the setup instructions in the app and make sure to grant the app permission to use Bluetooth and location services.

   

2. Connect your spray to the app by tapping "Add device" on the home screen, then entering the four-digit code found under the flip top safety lid. You can also add your device by going to Settings > Nearby Plegium Devices and finding your device in the list.

3. Add emergency contacts by clicking "Add contact" in the app and select cell phone numbers from your phone's contact list. With the free version you can add up to 2 emergency contacts, with Plus or Premium subscription up to 7.

Your spray is now connected to your phone and ready to use.

To test all functions except the spray, use a sharp object to slide down the test switch on the side of the product for 10 seconds, then slide it back up. This will activate all features and send out alarms to your emergency contacts (so remember to let them know you are testing it).

Keep in mind that the Plegium app must be open for the location text messages and phone calls to function, it's enough that the app is in the background and the phone can be locked, but if you actively close ("kill") the app it will not be able to receive the signal from your spray that it has been fired.

How do I set up my Plegium emergency button with my phone?

Setting up your Plegium Smart Emergency Button and Smart Emergency Button Wearable with your phone is a quick and easy process. Here's how to do it:

1. Download the Plegium app from the App Store or Google Play. Follow the setup instructions in the app and make sure to grant the app permission to use Bluetooth and location services.

   

2. Connect your emergency button to the app by tapping "Add device" on the home screen, then entering the four-digit code found on the back of the product. You can also add your device by going to Settings > Nearby Plegium Devices and finding your device in the list.

3. Add emergency contacts by clicking "Add contact" in the app and selecting cell phone numbers from your phone's contact list. With the free app version you'll be able to add up to 2 emergency contacts, with Premium and Plus up to 7.

Your button is now ready to use!

Keep in mind that for the emergency alerts to function, the Plegium app must be open or running in the background, otherwise it will not be able to receive the signal from the button when it's activated.

 

Is the Plegium app compatible with both Android and iOS devices?

Yes, the Plegium app is compatible with both Android and iOS devices. You can download the app for free on the App Store or Google Play.

Plegium App Store  Plegium Google Play

How can I test my Plegium pepper spray?

You can test all features of your Plegium Smart Pepper Spray, Smart Mini Pepper Spray, and Combo Pepper Spray without ACTUALLY spraying or using up any of the spray in the canister, allowing you to save it for real emergencies. We do not recommend testing the actual spray of the unit you intend to use for real emergencies, as it's essential to keep a full canister in case of an emergency. This allows you to practice and familiarize yourself with the functionalities.

For Plegium Smart Pepper Spray: To test your Plegium Smart Pepper Spray, slide down the test switch on the side of the product for 10 seconds, then slide it back up. This action will activate the siren, LED light, and emergency alerts (if you have added contacts in the app).

Note: As a free version user, you can make up to 10 free test alarms per month. Plus or Premium subscribers get 20 test alarms, and Pro users receive 50 test alarms. When conducting tests, ensure that you communicate with your emergency contacts, informing them that they will receive emergency alerts for testing purposes, but these are not real emergencies.

For Plegium Smart Mini Pepper Spray: To test your Plegium Smart Mini Pepper Spray, slide down the test switch on the side of the product for 10 seconds, then slide it back up. A red light will start flashing, and emergency alerts will be sent to your added contacts. As always, notify your emergency contacts about the test.

Note: As a free version user, you can make up to 10 free test alarms per month. Plus or Premium subscribers get 20 test alarms, and Pro users receive 50 test alarms. When conducting tests, ensure that you communicate with your emergency contacts, informing them that they will receive emergency alerts for testing purposes, but these are not real emergencies.

For Plegium Combo Pepper Spray: To test your Plegium Combo Pepper Spray, slide down the test switch on the side of the product for 10 seconds, then slide it back up. This will activate the siren and LED light.

How many test alarms can I conduct per month?
The number of test alarms you can conduct depends on your subscription type. Free version users can perform up to 10 free test alarms per month. Plus, Premium, and Pro subscribers enjoy increased limits, with 20 test alarms for Plus and Premium users, and 50 for Pro users.
How many emergency contacts can I manage in the app?

With the free Plegium app, you can include up to 2 emergency contacts of your choice. If you wish to expand your contacts list, upgrading to Plegium Premium or Plegium Plus provides the flexibility to add up to 7 contacts. Additionally, these premium subscriptions offer enhanced safety features like professional monitoring and live GPS tracking for added peace of mind.

Are my emergency contacts required to download the Plegium app?

No, your emergency contacts do not need to download the app to receive emergency alerts.

You simply need to add their cell phone numbers as emergency contacts within the app. When you trigger your device, your emergency contacts will receive phone calls and text messages from an American phone number.

We recommend that you ask your emergency contacts to add the Plegium phone numbers to their contact list for easy identification. Phone calls will come from (312) 626-5076, and text messages from (478) 288-8999.

What will the emergency alerts look like when I trigger my Plegium device?

When you trigger your Plegium device, your emergency contacts will receive a phone call with a message stating your name and that you have fired your pepper spray.

They will also receive a text message with a Google maps link showing your location at the time the pepper spray was deployed. This allows your emergency contacts to quickly and easily locate you in case of an emergency.

Which phone number will my emergency contacts receive alerts from when I activate my Plegium device?

Emergency alerts will come from (312) 626-5076 for phone calls and (478) 288-8999 for text messages.

To ensure easy identification, we recommend asking your emergency contacts to add these numbers to their phone book.

How do I effectively deploy my Plegium pepper spray?

To use your Plegium pepper spray with maximum effectiveness, follow these steps:

1. Slide up the flip-top safety lid with your thumb to reveal the trigger.

2. Firmly press the trigger's center to activate all features simultaneously. If you have a smart spray, ensure your spray is connected to your phone and that the app is opened for emergency alerts to be sent out.

3. Direct the spray towards the attacker's eyes, nose, and mouth.

Note (for Plegium Smart Pepper Spray and Plegium Combo Pepper Spray): Even after releasing the trigger, the siren and flashing light will persist until turned off. To turn it off, slide up the test switch on the side of the product using a sharp object. This safety feature ensures continued protection and prevents attackers from easily disabling the device.

How do I trigger my Plegium emergency button?

To trigger your Plegium Smart Emergency Button or Smart Emergency Button Wearable, simply press and hold both buttons on the side for 2 seconds. This will activate the alarm and send emergency alerts to your pre-set emergency contacts via phone call and text message, including your current location.

The device must be connected to your phone via Bluetooth, and the app need to be opened, for the alarm to be activated.

What is the spray duration and burst count for my Plegium pepper spray?
All Plegium pepper sprays have a duration of around 10 seconds of continuous spraying or up to 20-30 quick bursts per canister. You can read more about our pepper spray and it's features in our pepper spray guide.
Is the Plegium app required to be open in order for emergency alerts to function?

Yes and no – the Plegium app must be open for the location text messages and phone calls to function, but it can run in the background and the phone can be locked. However, if the app is actively closed or "killed," it will not be able to receive the signal from the spray that it has been fired.

The spray will automatically reconnect once the app is opened and it is within Bluetooth range of the phone. You can check the connection status in the app at any time.

Is a constant connection to my phone required for the emergency alerts to function?

Yes, for the emergency alerts to activate, your Plegium device must maintain a Bluetooth connection with your phone within a range of 2-3 meters, and the Plegium app must be open. If you close the app completely, the device will disconnect and the app will not be able to recognize when you trigger it, meaning emergency alerts will not be sent out.

However, note that disconnecting a spray from your phone will not affect the other features of the spray such as the pepper spray, LED light, and siren. The spray will automatically reconnect once you open the app and it is within Bluetooth range of your phone. You can check the connection status in the app at any time.

Can I refill my Plegium pepper spray?

No, the canisters inside our sprays are built-in and are glued shut to ensure the safety of our customers.

However, if you use your Plegium spray in an assault situation and provide us with a copy of the police report, we will send you a new unit for free. This ensures a safer process for everyone.

Can I reuse my Plegium pepper spray after using it?

Each spray contains 13 ml of pepper spray liquid, which allows for up to 20-30 quick bursts or around 10 seconds of continuous spraying. However, for safety reasons, we recommend replacing your spray after use to ensure that you have a full spray available in case of an emergency.

Note that each Plegium pepper spray comes with a unique guarantee: if you use your Plegium spray in an assault situation and provide us with a copy of the police report, we will send you a new device for free.

What is the battery life of my Plegium device? Do I need to charge it?
All Plegium devices (pepper sprays and emergency buttons) comes with a 2 year guaranteed battery life and do not require any charging during this period.
Can I bring my Plegium pepper spray when traveling abroad?

Laws regarding pepper spray vary by country, so we do not recommend bringing it with you on your travels.

Additionally, our sprays are considered aerosols and are not allowed in the cabin of an airplane. It's important to check the regulations of your destination before traveling with pepper spray or any other self defense product.

How far does my Plegium pepper spray reach?

All Plegium pepper sprays have a range of at least 10 feet (3 meters).

You can read more about our pepper sprays here.

How should I store my pepper spray?
Pepper spray should be stored in a cool, dry place away from direct sunlight and heat sources to maintain its effectiveness. It is also important to keep it out of reach of children and pets.
What should I do if I accidentally spray myself or someone else?
If you or someone else is accidentally sprayed with pepper spray, it is important to move to an area with fresh air and rinse the affected area with cool water for at least 15 minutes. Seek medical attention if necessary.
What is the spray pattern of my Plegium pepper spray?

The Plegium pepper spray features a "stream" spray pattern, which has a good balance between range (reaching up to 15 feet) and accuracy (compared to a cone spray pattern), with low risk of blow-back compared to a gel spray pattern.

You can read more about our pepper spray and it's spray pattern in our pepper spray guide.

Is a subscription required for my Plegium device?

No, a subscription is not mandatory to use your Plegium device. With the free Plegium app, you can add up to 2 emergency contacts who will receive complimentary location text messages and phone calls when you trigger your pepper spray or alarm button.

However, we offer optional paid subscriptions to enhance your safety experience:

  • Plegium Premium: This plan, priced at $6.99 per month or $69.99 per year, provides comprehensive safety features, including professional monitoring, live GPS tracking, an in-app panic button, and more.
  • Plegium Plus: Available at $3.99 per month or $39.99 per year, Plegium Plus offers the same features as Premium, excluding professional monitoring.

For both paid plans, you can add up to 7 emergency contacts, ensuring a wider network of support.

What features does the free Plegium app offer?
The free Plegium app includes the following features: automatic location texts and phone calls to emergency contacts, the ability to add up to 2 emergency contacts, and automatic Bluetooth pairing with your Plegium personal safety device.
What subscription options are available for Plegium devices?

Explore enhanced safety with our subscription plans for Plegium devices:

Plegium Premium:

  • Monthly: $6.99
  • Yearly: $69.99
  • Features include professional monitoring, live GPS tracking, an in-app panic button, and more. Add up to 7 emergency contacts for comprehensive support.

Plegium Plus:

  • Monthly: $3.99
  • Yearly: $39.99
  • Offers the same features as Premium, excluding professional monitoring. Add up to 7 emergency contacts for an extended safety network.

Select the plan that aligns with your safety needs and enjoy additional features to enhance your Plegium experience.

What additional benefits come with Plegium Premium?

Plegium Premium includes all the features of the free app, as well as the following:

  • 24/7 Professional Monitoring: Instantly notifies first responders of your location during emergencies.
  • Real-Time GPS Tracking: Enables emergency contacts to track your location until you're safe.
  • In-App Panic Button: Directly triggers alarms within the app, eliminating the need for the physical device.
  • Live Updated Alarm Log: Provides your emergency contacts with real-time insights into your alarms.
  • Live Audio Feed: Offers a real-time audio stream, allowing emergency contacts to hear what happens when the alarm is triggered.
  • Extended Emergency Contacts: Increase the number of emergency contacts to a total of 7 for broader support.
  • More Test Alarms: Enjoy an increased limit of 20 test alarms (compared to 10 in the free version).
How does the professional monitoring service work on Plegium Premium?

Plegium Premium includes a 24/7 professional monitoring service that is activated when you trigger your device. The monitoring service is provided by one of the most advanced and trusted call centers available and currently protects more than 2 million people. When you activate your device, the Plegium app immediately connects to the monitoring service, which then notifies first responders about your situation and location.

This service is included in your Plegium Premium subscription and there is no additional cost for this feature. First responders will then take immediate action to ensure your safety.

What is the cost of a Plegium Premium subscription?
Plegium Premium is priced at $6.99 per month or $69.99 annually. You can initiate a free trial for the monthly plan and cancel at any time.
What additional benefits come with Plegium Plus?

Plegium Plus encmpasses all the features of the free app, along with:

  • Real-Time GPS Tracking: Enables emergency contacts to track your location until you're safe.
  • In-App Panic Button: Directly triggers alarms within the app, eliminating the need for the physical device.
  • Live Updated Alarm Log: Provides your emergency contacts with real-time insights into your alarms.
  • Live Audio Feed: Offers a real-time audio stream, allowing emergency contacts to hear what happens when the alarm is triggered.
  • Extended Emergency Contacts: Increase the number of emergency contacts to a total of 7 for broader support.
  • More Test Alarms: Enjoy an increased limit of 20 test alarms (compared to 10 in the free version).
How much does a Plegium Plus subscription cost?
Plegium Plus is available at $3.99 per month or $39.99 per year, offering cost-effective access to advanced safety features.
How do I subscribe to Plegium Premium or Plegium Plus?

Easily sign up within the app by selecting your preferred plan, entering payment details, and enjoying a one-month free trial. Cancel anytime.

Looking for a great deal? On our website you can buy a yearly subscription bundled with the Smart Pepper Spray at a discounted rate. Find the deal here.

Subscriptions renew automatically unless canceled 24 hours before the current period ends.

How do I cancel my Plegium Premium or Plegium Plus subscription?

If purchased through the app:

Cancel your subscription anytime within the Plegium app. Navigate to the Settings menu > Profile & Account > Click "Manage subscription".

Alternatively, cancel through your phone's settings:

  • For iOS users: Settings > [Your Name] > iTunes & App Store > Tap Apple ID > View Apple ID > Subscriptions > Plegium Premium/Plus > Cancel Subscription.
  • Android users: Google Play Store > Tap menu icon > Subscriptions > Plegium Premium/Plus > Cancel Subscription.

Instructions may vary by platform. For further assistance, contact our customer support team.

If purchased on the website:

Visit your Customer Portal on our website, sign in, and access the Manage Subscription page for cancellation. Have questions or need assistance? Reach out to us at contact@plegium.com.

Can I order pepper spray to my state?
We deliver pepper spray to all states except Alaska, Washington DC, Hawaii, Massachusetts, New York, and Wisconsin due to local regulations regarding pepper spray. However, our emergency buttons and red UV dye sprays are available for delivery to all states.