FAQ

How do I set up my Plegium pepper spray with my phone?

Setting up your Plegium Smart Pepper Spray or your Plegium Smart Mini Pepper Spray with your phone is a quick and easy process. Here's how to do it:

    Download the Plegium app from the App Store or Google Play. Follow the setup instructions in the app and make sure to grant the app permission to use Bluetooth and location services.

   

    Connect your spray to the app by tapping "Add device" on the home screen, then entering the four-digit code found under the flip top safety lid. You can also add your device by going to Settings > Nearby Plegium Devices and finding your device in the list.

    Add emergency contacts by clicking "Add contact" in the app and selecting up to 5 contacts from your phone's contact list. Your spray is now connected to your phone and ready to use.

To test all functions except the spray, use a sharp object to slide down the test switch on the side of the product for 10 seconds, then slide it back up. This will activate all features and send out alarms to your emergency contacts (so remember to let them know you are testing it).

Keep in mind that the Plegium app must be open for the location text messages and phone calls to function, it's enough that the app is in the background and the phone can be locked, but if you actively close ("kill") the app it will not be able to receive the signal from your spray that it has been fired.

How do I set up my Plegium Smart Emergency Button with my phone?

Setting up your Plegium Smart Emergency Button with your phone is a quick and easy process. Here's how to do it:

    Download the Plegium app from the App Store or Google Play. Follow the setup instructions in the app and make sure to grant the app permission to use Bluetooth and location services.

   

    Connect your emergency button to the app by tapping "Add device" on the home screen, then entering the four-digit code found on the back of the product. You can also add your device by going to Settings > Nearby Plegium Devices and finding your device in the list.

    Add emergency contacts by clicking "Add contact" in the app and selecting up to 5 contacts from your phone's contact list.

Keep in mind that for the emergency alerts to function, the Plegium app must be open or running in the background, otherwise it will not be able to receive the signal from the button when it's activated.

 

Is the Plegium app compatible with both Android and iOS devices?

Yes, the Plegium app is compatible with both Android and iOS devices. You can download the app for free on the App Store or Google Play.

Plegium App Store  Plegium Google Play

How can I test my Plegium pepper spray?

You can test the siren, LED light, and emergency alerts of your Plegium Smart Pepper Spray (and the emergency alerts of you Plegium Smart Mini Pepper Spray) without triggering the actual pepper spray (which you want to save in case you'd have to use it in an emergency situation).

To test the device, slide down the test switch on the side of the product for 10 seconds, then slide it back up. Remember to inform your emergency contacts that you are testing your product, so they don't mistake the test alerts for real emergency alerts.

How many emergency contacts can I have?

With the free Plegium app, you can add up to 5 emergency contacts of your choice.

If you need to add more contacts, you can upgrade to Plegium Premium which will allow you to add up to 7 contacts and also gives you access to additional safety features such as professional monitoring and live GPS tracking.

Are my emergency contacts required to download the Plegium app?

No, your emergency contacts do not need to download the app to receive emergency alerts.

You simply need to add their cell phone numbers as emergency contacts within the app. When you trigger your device, your emergency contacts will receive phone calls and text messages from an American phone number.

We recommend that you ask your emergency contacts to add the Plegium phone numbers to their contact list for easy identification. Phone calls will come from (312) 626-5076, and text messages from (478) 288-8999.

What will the emergency alerts look like when I trigger my Plegium device?

When you trigger your Plegium device, your emergency contacts will receive a phone call with a message stating your name and that you have fired your pepper spray.

They will also receive a text message with a Google maps link showing your location at the time the pepper spray was deployed. This allows your emergency contacts to quickly and easily locate you in case of an emergency.

Which phone number will my emergency contacts receive alerts from when I activate my Plegium device?

Emergency alerts will come from (312) 626-5076 for phone calls and (478) 288-8999 for text messages.

To ensure easy identification, we recommend asking your emergency contacts to add these numbers to their phone book.

How do I use my Plegium pepper spray effectively?

To effectively deploy your Plegium pepper spray, follow these steps:

    Use your thumb to slide up the flip top safety lid to reveal the trigger.

    Press hard in the center of the trigger. This will activate all features simultaneously. Remember that your spray must be connected to your phone for the emergency alerts to be sent out.

    Direct the spray towards the attacker's eyes, then towards their nose and mouth.

Note (for Plegium Smart Pepper Spray): Even after releasing the trigger, the siren and the light will continue to sound and flash until you turn it off by using a sharp object to slide up the test switch located on the side of the product. This is a safety feature to prevent an attacker from turning it off.

How do I trigger my Plegium Smart Emergency Button?

To trigger your Plegium Smart Emergency Button, simply press and hold both buttons on the side for 2 seconds. This will activate the alarm and send emergency alerts to your pre-set emergency contacts via phone call and text message, including your current location.

The device must be connected to your phone via Bluetooth for the alarm to be activated.

What is the spray duration and burst count for my Plegium pepper spray?

All Plegium pepper sprays have a duration of around 10 seconds of continuous spraying or up to 20-30 quick bursts per canister.

You can read more about our pepper spray and it's features in our pepper spray guide.

Is the Plegium app required to be open in order for emergency alerts to function?

Yes and no – the Plegium app must be open for the location text messages and phone calls to function, but it can run in the background and the phone can be locked. However, if the app is actively closed or "killed," it will not be able to receive the signal from the spray that it has been fired.

The spray will automatically reconnect once the app is opened and it is within Bluetooth range of the phone. You can check the connection status in the app at any time.

Is a constant connection to my phone required for the emergency alerts to function?

Yes, for the emergency alerts to activate, your Plegium device must maintain a Bluetooth connection with your phone within a range of 2-3 meters, and the Plegium app must be open. If you close the app completely, the device will disconnect and the app will not be able to recognize when you trigger it, meaning emergency alerts will not be sent out.

However, note that disconnecting a spray from your phone will not affect the other features of the spray such as the pepper spray, LED light, and siren. The spray will automatically reconnect once you open the app and it is within Bluetooth range of your phone. You can check the connection status in the app at any time.

Can I refill my Plegium pepper spray?

No, the canisters inside our sprays are built-in and are glued shut to ensure the safety of our customers.

However, if you use your Plegium spray in an assault situation and provide us with a copy of the police report, we will send you a new unit for free. This ensures a safer process for everyone.

Can I reuse my Plegium pepper spray after using it?

Each spray contains 13 ml of pepper spray liquid, which allows for up to 20-30 quick bursts or around 10 seconds of continuous spraying. However, for safety reasons, we recommend replacing your spray after use to ensure that you have a full spray available in case of an emergency.

Note that each Plegium pepper spray comes with a unique guarantee: if you use your Plegium spray in an assault situation and provide us with a copy of the police report, we will send you a new device for free.

What is the battery life of my Plegium device? Do I need to charge it?
All Plegium devices (pepper sprays and emergency buttons) have a 4 year battery life and do not require any charging during this period.
Can I bring my Plegium pepper spray when traveling abroad?

Laws regarding pepper spray vary by country, so we do not recommend bringing it with you on your travels.

Additionally, our sprays are considered aerosols and are not allowed in the cabin of an airplane. It's important to check the regulations of your destination before traveling with pepper spray or any other self defense product.

How should I store my pepper spray?
Pepper spray should be stored in a cool, dry place away from direct sunlight and heat sources to maintain its effectiveness. It is also important to keep it out of reach of children and pets.
What should I do if I accidentally spray myself or someone else?
If you or someone else is accidentally sprayed with pepper spray, it is important to move to an area with fresh air and rinse the affected area with cool water for at least 15 minutes. Seek medical attention if necessary.
What is the spray pattern of my Plegium pepper spray?

The Plegium pepper spray features a "stream" spray pattern, which has a good balance between range (reaching up to 15 feet) and accuracy (compared to a cone spray pattern), with low risk of blow-back compared to a gel spray pattern.

You can read more about our pepper spray and it's spray pattern in our pepper spray guide.

Is a subscription required for my Plegium device?

No, a subscription is not required to use your Plegium device. You can use the free Plegium app to add up to 5 emergency contacts who will receive free location text messages and phone calls if you ever trigger your pepper spray or alarm button.

However, we do offer an optional paid subscription called Plegium Premium, which includes additional safety features such as professional monitoring, live GPS tracking, an in-app panic button, and more. The cost for Plegium Premium is $4.99 per month, with a free trial available for one month.

What features does the free Plegium app offer?
The free Plegium app includes the following features: automatic location texts and phone calls to emergency contacts, the ability to add up to 5 emergency contacts, and automatic Bluetooth pairing with your Plegium personal safety device.
What additional features does Plegium Premium offer?

Plegium Premium includes all the features of the free app, as well as the following:

    24/7 professional monitoring service that notifies first responders of your location in an emergency.

    Real-time GPS tracking, allowing emergency contacts to track your location until you are safe.

    An in-app panic button, allowing you to send out alarms directly within the app without needing the device.

    A live updated alarm log, giving your emergency contacts access to real-time updates of your alarms.

    The ability to add up to 7 emergency contacts.

    A test mode, allowing you to test alarms without worrying your emergency contacts.

How does the professional monitoring service work on Plegium Premium?

Plegium Premium includes a 24/7 professional monitoring service that is activated when you trigger your device. The monitoring service is provided by one of the most advanced and trusted call centers available and currently protects more than 2 million people. When you activate your device, the Plegium app immediately connects to the monitoring service, which then notifies first responders about your situation and location.

This service is included in your Plegium Premium subscription and there is no additional cost for this feature. First responders will then take immediate action to ensure your safety.

How much does a Plegium Premium subscription cost?
Plegium Premium costs $4.99 per month, with the option of a free trial month, and you can cancel it at any time. An annual subscription costs $39.99.
How do I sign up for the Plegium Premium subscription?

You can sign up for Plegium Premium directly through the Plegium app. Simply open the app, navigate to the home screen, and click on the "Sign up" button. From there, you can select the monthly or annual subscription plan and enter your payment information.

Keep in mind that you can also try Plegium Premium for free for one month, and you can cancel your subscription at any time. Subscriptions will automatically renew unless canceled within 24-hours before the end of the current period.

How do I cancel my Plegium Premium subscription?

You can cancel your Plegium Premium subscription at any time through the Plegium app. Simply go to the Settings menu > Profile & Account and click on the "Manage subscription" button.

If you prefer, you can also cancel your subscription through your phone's settings. For iOS users, go to Settings > [Your Name] > iTunes & App Store > Tap on your Apple ID > View Apple ID > Subscriptions > Plegium Premium > Cancel Subscription. For Android users, go to the Google Play Store > Tap on the menu icon > Subscriptions > Plegium Premium > Cancel Subscription.

Please note that the instructions for canceling a subscription may vary depending on the platform you are using. If you have trouble canceling your subscription, please contact the Plegium customer support team for assistance.

Customer Service

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