Frequently Asked Questions


Pepper Spray and Usage

Is pepper spray legal?
We only sell our products in countries where they are legal. Some countries allow liquids that are not pepper based, and in those countries the canisters inside of our products instead contain either highly concentrated menthol or a red dye. Below is a list of the canister contents for different countries:
  • USA: pepper spray
  • Finland: menthol spray
  • France: pepper spray
  • Germany: pepper spray
  • Italy: pepper spray (with "fog" spray pattern)
  • Norway: menthol spray
  • Poland: pepper spray
  • Sweden: menthol spray
  • Turkey: pepper spray
You are only allowed to use pepper spray in self-defence, and in accordance with applicable laws. We take no responsibility for misuse of our products.
How does pepper spray affect the human body?
Pepper spray contains a group of substances called capsaicinoids, which are found naturally in chili peppers. These substances are irritants that produce an intense burning sensation in any tissue with which it comes into contact - especially the mucous membranes of the eyes, nose, throat and skin. When sprayed in the face of an attacker, pepper spray induces an extreme pain in the eyes causing them to involuntarily slam shut, taking away the vision of the attacker. Pepper spray also makes it difficult to breathe, and causes pain in the nose, throat and on the skin.

All Plegium® products contain the maximum allowed capsaicinoids concentration for each country.
How do I use my Plegium® pepper spray?
Remember that all functions of your Plegium pepper spray are activated when you fire the device. In the event of an emergency, you will not have time to figure out how your device works - and that is why we have designed our products so that all functions activate simultaneously when you fire the spray.

If you are attacked:
  • Push down the trigger (the button that says "PUSH ↓") underneath the spring-loaded safety lid (the lid says "LIFT ↑") and spray the attacker across the eyes - from ear to ear.
  • When you push down the trigger - pepper spray will shoot out of the nozzle, the siren will activate, the LEDs will start blinking and (if you have a Plegium® Smart product) your phone will send text messages with your location and make phone calls to your emergency contacts.
  • To stop firing the pepper spray, simply release the trigger.
  • The siren and the strobe LEDs will stay active until their batteries run out (they have been tested to last about 30 minutes) unless you push the TEST lever back up. The test lever is located in the hole on the side of the product, marked "TEST". You need something pointy (such as a pen) to push the TEST lever back up, which makes it virtually impossible for the attacker to turn the siren and the strobe LEDs off.
  • Run to a safe place and call the police.
Thumb under safety lid image
Spray across eyes, from ear to ear image
Test button image
What is the lifespan of the pepper spray canister inside of the Plegium devices?
The pepper spray expires after 4 years, from the production date. The life of all batteries for all the electronics (the Bluetooth functionality, the siren and the strobe LEDs) is also 4 years from production.
Can I replace the pepper spray canister inside of the Plegium products?
No. Mounting the canister inside of the enclosure of the Plegium products is a delicate procedure. The risk of you spraying yourself with pepper spray when replacing the canister is too big, and that is why we have chosen to glue the products shut.
What is the amount of pepper spray inside of the canister?
  • Smart Pepper Spray: 13 ml (0.5 oz).
  • Combo Pepper Spray: 13 ml (0.5 oz).
13 ml (0.5 oz) is the most popular canister size on the market. It's enough for multiple targets, still really small.

Siren

What is the sound pressure of the siren?
The siren has been measured (at source - i.e. right at the bottom of the device) to produce a sound that is 129.6 dB. This is louder than any stand-alone personal alarms on the market that we have measured.
What does the siren sound like?
The siren keeps looping its sound until the batteries run out. The batteries for the siren last about 30 minutes when active. The only way to turn the siren off is by pushing the TEST lever on the side of the product back up with something pointy.
Listen to the Smart Pepper Spray:


Listen to the Combo Pepper Spray:
What kind of batteries power the siren?
The Bluetooth function of the Smart Pepper Spray, the siren and the strobe LEDs are all powered by separate battery packs to ensure maximum connection reliability, sound pressure and luminosity. They are powered by the following battery types:
  • Bluetooth function: 1x CR2450 (replaceable). Calculated to last more than 4 years under normal conditions. Extreme use can the reduce battery life. To replace the Bluetooth battery - open the battery hatch with a small screwdriver. CR2450 batteries are common and can be found in most stores that sell batteries, or online.
  • Siren: 4x LR44 (built-in). Calculated to last more than 4 years under normal conditions. Extreme use can reduce the battery life. When the siren is activated, the batteries last for around 30 minutes.
  • Strobe LEDs: 4x LR41 (built-in). Calculated to last more than 4 years under normal conditions. Extreme use can reduce the battery life. When the siren is activated, the batteries last for around 30 minutes.

Strobe LEDs

How do the LEDs work?
Many attacks occur in low-lit environments. And obviously, hitting the eyes of the attacker with the pepper spray stream is crucial. That is why the Plegium Smart and Combo pepper sprays are equipped with triple LEDs that light up to make it easier to hit the eyes of the attacker. The LEDs light up automatically when you fire the pepper spray and they have a 19 Hz "strobe" effect - which means they blink very fast (19 times per second, to be precise). Strobe blinking has been shown to be disorienting for the human brain. Police worldwide use strobe flashlights to disorient subjects in arrest situations. The strobe LEDs keep on blinking after you have released the trigger, until their batteries run out. The batteries for the strobe LEDs have been tested to last around 30 minutes when activated. The only way to turn off the strobe LEDs is to push the TEST lever on the side of the product back up.
What kind of batteries power the strobe LEDs?
The Bluetooth function of the Smart Pepper Spray, the siren and the strobe LEDs are all powered by separate battery packs to ensure maximum connection reliability, sound pressure and luminosity. They are powered by the following battery types:
  • Bluetooth function: 1x CR2450 (replaceable). Calculated to last more than 4 years under normal conditions. Extreme use can the reduce battery life. To replace the Bluetooth battery - open the battery hatch with a small screwdriver. CR2450 batteries are common and can be found in most stores that sell batteries, or online.
  • Siren: 4x LR44 (built-in). Calculated to last more than 4 years under normal conditions. Extreme use can reduce the battery life. When the siren is activated, the batteries last for around 30 minutes.
  • Strobe LEDs: 4x LR41 (built-in). Calculated to last more than 4 years under normal conditions. Extreme use can reduce the battery life. When the siren is activated, the batteries last for around 30 minutes.

Connection to Smartphone

How do I set up the Smart Pepper Spray with my phone?
It's super easy. Follow these steps:
  1. Search for "Plegium" on the App Store (if you have an iPhone) or Google Play (if you have an Android phone) and download the app.
  2. When you open the app, you get to log in with Facebook, Google, or if you prefer you can create a login with email and password. If prompted - make sure you "Always allow" the app to use the Bluetooth and the Location Services (i.e. GPS) on your phone.
  3. Once logged in, activate the location text messages and phone calls (in-app monthly subscription, €1.99/month) by pressing the button "Activate Location Text Messages and Phone Calls".
  4. Press the "Add Device" button in the app. Look under the safety lid - there you will find a sticker with the 4 digit ID of your Smart Pepper Spray. Input that ID number to connect the phone with the Smart Pepper Spray. Your Smart Pepper Spray will automatically be connected to your phone as long as it is within reach (the range is about 10 meters).
  5. Press the "Add Emergency Contacts" to add the people that should receive the location texts and phone calls when you fire the Smart Pepper Spray.
  6. You are now all set! Just remember the following important things:
    1. Always bring your Smart Pepper Spray with you and hold it in your hand when there is risk of an assault.
    2. Always keep the Plegium app open in the background on your phone.
    3. Always keep Bluetooth and Location Services active on your phone and allow the Plegium app to always use them - otherwise your phone will not be connected to the Smart Pepper Spray (which means no location text messages will be sent and no phone calls will be made).
What phones does the Smart Pepper Spray work with?
The Smart Pepper Spray works with:
  • Iphones that run iOS 9.0 or later versions.
  • Android phones that run Android 4.1 Jelly Bean or later versions.
What are the technical requirements for the location text messages and phone calls?
The Plegium Smart Pepper Spray connects to the Plegium app on your phone via Bluetooth. The GPS coordinates for the location text messages are fetched from your phone's GPS chip. The location texts and phone calls are made via a market leading cloud communication service, so that you don't have to pay for them via your regular phone bill. All of the text messages and phone calls are included in your monthly subscription fee for the app. In order for the location text messages and phone calls to go through, the following needs to be fulfilled:
  • Your must have an active subscription (€1.99/month - an in-app purchase in the Plegium app).
  • The Plegium app must run - either in the foreground or in the background.
  • The Bluetooth must be active on your phone, and the Plegium app must be allowed to always use it.
  • Location services must be active on your phone, and the Plegium app must be allowed to always use it.
  • Your phone needs to have data coverage (3G or above, or Wi-fi).
  • The Smart Pepper Spray must be within Bluetooth range of your phone (the maximum range is about 10 meters).
  • You must have at least one emergency contact added in the Plegium app.
But don't be alarmed - most of the time all of these requirements are fulfilled. Just make sure you don't close the app or turn off Bluetooth on your phone.
Will the Smart Pepper Spray still work even if it's not connected to my phone?
The pepper spray, the siren and the strobe LEDs are completely separate from the Bluetooth functionality so they will always work - even if the Smart Pepper Spray for some reason should be disconnected from your phone!
What kind of battery powers the Bluetooth function inside of the Smart Pepper Spray?
The Bluetooth chip of the Smart Pepper Spray, the siren and the strobe LEDs are all powered by separate battery packs to ensure maximum connection reliability, sound pressure and luminosity. They are powered by the following battery types:
  • Bluetooth chip: 1x CR2450 (replaceable). Calculated to last more than 4 years under normal conditions. Extreme use can the reduce battery life. To replace the Bluetooth battery - open the battery hatch with a small screwdriver. CR2450 batteries are common and can be found in most stores that sell batteries, or online.
  • Siren: 4x LR44 (built-in). Calculated to last more than 4 years under normal conditions. Extreme use can reduce the battery life. When the siren is activated, the batteries last for around 30 minutes.
  • Strobe LEDs: 4x LR41 (built-in). Calculated to last more than 4 years under normal conditions. Extreme use can reduce the battery life. When the siren is activated, the batteries last for around 30 minutes.

Plegium App

What does the Plegium app do?
Your Plegium® Smart Pepper Spray connects to your smartphone via Bluetooth. The Plegium app - which can be downloaded from the App Store or Google Play - is where you connect to your Smart Pepper Spray, and where you enter your emergency contacts. When the Smart Pepper Spray is fired, the Plegium app notices and immediately and automatically sends text messages with your location to your emergency contacts. The Plegium app will also make an automatic phone calls to your emergency contacts to inform them that you are in danger and that they have received a text message with your location.
How much does the Plegium app cost?
Below is a list of the subsription cost for the Plegium app, by country. You sign up for a subscription inside the app. The app renews automatically until cancelled. There is no binding period.
Austria EUR 1.99 / month
Czech Republic CZK 49 / month
Finland EUR 1.99 / month
France EUR 1.99 / month
Germany EUR 1.99 / month
Hungary HUF 499 / month
Italy EUR 1.99 / month
Latvia EUR 1.99 / month
Norway NOK 19 / month
Poland PLN 6.99 / month
Portugal EUR 1.99 / month
Romania RON 5.99 / month
Slovakia EUR 1.99 / month
Spain EUR 1.99 / month
Sweden SEK 19 / month
Switzerland CHF 3 / month
Turkey TRY 3.99 / month
United Kingdom GBP 1.99 / month
United States USD 1.99 / month
The cost for all location text messages and phonecalls are included in the subscription - nothing will be added to your regular phone bill!
What smartphones does the Plegium app work with?
The Smart Pepper Spray works with:
  • Iphones that run iOS 9.0 or later versions.
  • Android phones that run Android 4.1 Jelly Bean or later versions.

Travelling

Can I bring my Plegium® pepper spray on a plane?
Always consult the airline and the local authorities. You are never allowed to bring a pepper spray into the cabin of the plane.
Does the Smart Pepper Spray work in other countries?
The Smart Pepper Spray works in all countries where it is sold. You must make sure that you have data roaming turned on, because the Plegium app relies on a data connection for sending the location text messages and making the phone calls. Please be aware though that data roaming can be very expensive.